Question
Why isn't the Video Inspector displaying user information and events?
Applies To
- Video API
- Video Session Inspector
Answer
We have observed situations where the user information and events were blocked due to ad blockers in the user's browser. If you encounter similar issues, we recommend verifying whether users have ad blockers enabled during their session.
Related to:
Articles in this section
- Upcoming changes to Support tickets access
- Why isn't the Video Inspector displaying user information and events?
- Has the Video Session Monitoring Callback data changed?
- Vonage Scalable Video Simulcast
- How can I find the creation or expiration time of a token?
- What does OT.checkSystemRequirements() check?
- How to Get HD/FHD Resolution Recordings and Live Streaming in Vonage Video API Sessions
- How can I implement a ringing or calling application with Vonage Video API?
- How can I get information about multiple sessionIds in one Insights GraphQL query?
- What codecs are supported on the Vonage Video API platform?