Question
The conversation has 3 calls (agent, customer, and supervisor). The supervisor call can only be heard by the agent and not by customer. The recording includes all 3 calls. What is the best way to record just the agent and customer calls?
Applies To
- Voice API
- Call Recording
Answer
You can use multi-channel recording and manually remove the supervisor. This is the only way to remove the supervisor call in the recorded conversation and cannot be done at the point of recording.
Additional Information
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