Question
Can I use multiple record actions in a single conversation to record both the full call and specific parts of the conversation?
Applies To
- Voice API
- Call Recordings
Answer
No. Multiple record actions in the same conversation is not supported.
The record action runs asynchronously in the background for the duration of the call. Triggering a second record action within the same call is not supported and may fail.
This limitation applies regardless of whether async and non-async record actions are used together. Recording the same call twice, such as using one recording for the full call and another for a specific snippet, is not supported.
To record a user response you can use an input action with saveAudio enabled alongside a single record action.
Additional Information
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- Multiple Record Actions in Same Conversation
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