Why are call progress events not being received on the Event URL defined in the conversation action NCCO? Why are call progress events not being received on the Event URL defined in the conversation action NCCO?

Why are call progress events not being received on the Event URL defined in the conversation action NCCO?

Vonage API Support

Question

Why are call progress events not being received for the conversation action NCCO?

Applies To

  • Voice API
  • Event Webhooks

Answer

The Event URL in a conversation action is intended only for recording events. You can override the default recording event URL and default HTTP method by providing custom eventUrl and eventMethod options in the conversation action definition. 

All other call progress event webhooks associated with the conversation action are sent to the Event URL configured at the application level.

Additional Information

Please refer to our developer docs for more information on the Conservation NCCO: https://developer.vonage.com/en/voice/voice-api/ncco-reference#conversation