Symptom

When placing local, in-country, or no-CLI calls terminating in the country of origin, my calls are rejected.

Applies To

• Voice
• Virtual Numbers
• Local Calls
• In-Country Calls
• No-CLI Calls

Resolution

Due to local country regulations, calls with a CLI or Caller ID terminating to the same country of origin, or those bearing no CLI at all, are subject to rejection from local operators to protect their subscribers from unwanted, malicious, or spoofing calls, since local CLI calls cannot enter a country's international exchange. Due to the vast amount of Network Operators and changing regulations of each country, these calls might stop working without prior notice.

For this reason, it is recommended that you use an international, or different origin from the termination country, CLI for your calls, by purchasing one or more of the virtual numbers offered by Vonage.

If your business requires a local CLI, reach out to your Account Manager to learn about options for regions where Vonage has access to local exchanges and operators. Additionally, you may also consider porting existing numbers you have from non-Vonage providers, as such calls are also subject to sanctioning and filtering to protect the business viability of the original providers of those numbers. 

The following list includes regions were Vonage has access to local exchanges and operators.