Question
What happens if the audio file download request fails?
Applies To
- Voice API
- Call Recordings
Answer
The Vonage Voice API will request the audio files for Stream actions after it has downloaded the NCCO. If it encounters an issue when downloading your MP3 or WAV audio file, it will not reattempt the request, and the call will be silent.
Vonage will not retry the request if:
- The request times out after 30 seconds.
- The connection or socket has been closed before the request has been fulfilled.
- Your server responds with an HTTP response stating an error (for example, 404, 503, etc.).
- The URL is invalid.
- There is an issue with your SSL certificate.
Articles in this section
- Do we retry if the voice event webhook fails?
- How do I verify that the Voice API Webhook request and it's payload has not been tampered during transit?
- How To Check Call Quality With Voice Inspector
- What is a Conversation ID?
- How to configure the custom webhook timeout for Voice API functionality and what are the allowed timeout ranges ?
- How do I change TTL for the Conversations and Call Legs?
- Why are call progress events not being received on the Event URL defined in the conversation action NCCO?
- Why is there an extended silence at the beginning of a call and how can it be reduced?
- Intermittent WebSocket Disconnections
- What Is An NCCO