Italy Voice Features and Restrictions Italy Voice Features and Restrictions

Italy Voice Features and Restrictions

Vonage API Support

Country Summary

Country Name Italy
ISO IT
Country Code 39
Region Europe
MCC (Mobile Country Code) 222

Caller ID Guidelines

Overview Vonage virtual numbers can be requested from the Vonage's Customer Dashboard and recommended to be used to reach local subscribers.
CLI No limitations apart from Local CLI or Invalid CLIs as explained in In-Country, Local, or No-CLI Calls Rejected

Use-Case & Content Guidelines

Content No limitations beyond those in our Acceptable Use Policy.
Other features or restrictions

Inbound Voice Virtual Number Regulations and Compliance

If you are handling call center activity or traffic, either directly or indirectly, be aware of the following regulations imposed by the local Italian regulatory agency.

You must inform the calling customer of the location of the call center operator or agent who is answering. In the event that this agent it not located in an EU country, it must be possible for the customer to have their call directed immediately to an agent located in a country who is a member of the EU.

You can provide such services using the Input and Talk actions available when using the Voice API.

Mobile type numbers are not allowed to be used for voice by regulation.

Additional Information

For more information, see the Voice Numbers Features Overview.

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