Italy Voice Features and Restrictions

Starting from 30th October 2025

Due to changes in the regulatory environment, Vonage must take corrective actions and discontinue any unverified Italian domestic (non-Vonage virtual number) CLI usage.

Calls from non-Vonage Italian virtual numbers will be rejected. Please buy an Italy Vonage virtual number to use as your in-country CLI from Vonage.

Local CLI or Invalid CLIs are explained in In-Country, Local, or No-CLI Calls Rejected

Inbound Voice Virtual Number Regulations and Compliance

If you are handling call center activity or traffic, either directly or indirectly, be aware of the following regulations imposed by the local Italian regulatory agency.

You must inform the calling customer of the location of the call center operator or agent who is answering. In the event that this agent it not located in an EU country, it must be possible for the customer to have their call directed immediately to an agent located in a country who is a member of the EU.

You can provide such services using the Input and Talk actions available when using the Voice API.

Mobile type numbers are not allowed to be used for voice by regulation.