Enable Voice calls in France

To enable Voice calls in France, Vonage requires Customers to state the use case for Voice calls, as per the below

Programmable Voice vs Human Initiated Voice Definitions

• Programmable Voice - An automated Voice Call that is triggered programmatically by an application, script, or API call, and not by a human in real time.
  • Common Characteristics
    • Initiated by software not a human user
    • Often used for notifications, alerts, reminders or bot interactions
    • Text to speech or pre-recorded messages
    • No Emergency Services support required
  • Example use cases
    • Appointment reminders
    • Customer Alerting
    • Tracking updates
      
       
• Human Initiated Voice - A live person intentionally initiates a voice call in real time.
  • Common Characteristics
    • Often involves 2-way real time communication
    • Direct voice conversations
    • Emergency Services support expected and required
  • Example use cases
    • Sales Calls
    • Customer Service interactions

If Customers have a mix of these use cases, Vonage will have to consider it Human Initiated.