Vonage’s Self-Service Global Sender ID Portal

Introducing Vonage’s self-service Global Sender ID Portal. For countries supporting Sender ID registrations, you are able to:

• View country specific requirements, and;
• Submit a new Global Sender ID request

If you have any issues with the Portal, or would like to share any thoughts or feedback, please contact your Account Manager, or our Support Team

Current scope of the Global Sender ID Portal:

• The tool is currently only available for Managed Customers, i.e. customers that have an Account Manager assigned. If you do not have an Account Manager, please contact our Support Team for Sender ID registration requests
• The application form is available for all countries that support Sender ID registrations, apart from China, India, Taiwan and Vietnam, which will be available in the portal soon.  To submit Sender ID registration requests for these four countries, please contact your Account Manager or our Support Team 

High Level Process Steps

1. Log into the Customer Dashboard and under the Numbers tab, select Global Sender ID. Click on Manage Global Sender ID
2. Click on Country Look up on the left hand bar to view country requirements
3. Click on Applications on the left hand bar, then New Request to start a new application
4. Follow the screens to provide all the mandatory requirements and documentation 
   1. Country and Account screen; fields related to your account 
   2. Sender Information screen; dynamic fields related to the country & use case you have selected
   3. Summary screen & Submit
5. Receive a confirmation via email
6. Navigate back to the Applications screen to track the status of your request

Step-by-Step Guide

View Country Specific Requirements

Every country supporting Sender ID registration has very different requirements dictated by the individual network operators. Before submitting a new Sender ID request, you may want to review the requirements. You can do this by following the below steps:

Step 1: Navigate to the Portal

Log into the Customer Dashboard and under the Numbers tab, select Global Sender ID. Click on Manage Global Sender ID to access the Global Sender ID Dashboard.

Step 2: View Country and Use Case Requirements 

Click on Country Look up on the left hand bar. Select the desired country and use case and click Submit to display the requirements.

Tips for understanding this page:

• By selecting just a country, without a brand type or traffic type, you will see the requirements for all use cases. Select a specific brand type and/or traffic type to narrow down your search.
• Use Cases Supported by Selected Country: If a brand type or traffic type is not listed, then Sender ID registrations are not supported for that use case in the selected country.
• Required Information for Selected Country & Use Case: These are all the different pieces of information you will need to share with Vonage in order to submit your SID request. These all relate to the brand that is registering the Sender ID. 
  • Some requirements are industry specific, for example for ‘Medical companies only’, in which case they’ll be optional

• Required Documents - To be provided by Sender ID’s Brand: These are all documents that you will need to share with Vonage in order to submit your request. These all relate to the brand that is registering the Sender ID. 
  • Some documents are templates that you need to populate; you can download the template by clicking the hyperlink 
  • Others are documents owned by you that you must share directly

Submit a New Sender ID Request 

Step 1: Navigate to the Form

Log into the Customer Dashboard and under the Numbers tab, select Global Sender ID. Click on Manage Global Sender ID to access the Global Sender ID Dashboard.

Step 2: Start a New Application Request

Click on Applications on the left hand bar. This page shows you all the Sender ID applications your user has submitted. To submit a new application, click on New Request.

Step 3: Complete Application

Follow the 4 screens to complete the Application 

Screen 1: Country & Account information

• Populate all the mandatory fields as requested.
• The email address provided will receive confirmation and status related emails.
• Select the country, brand and traffic type for which you are submitting the request.
  • Note: you can only submit one country at a time as every country has very different requirements. If you need to submit multiple countries, complete the submission for the first country and then return to the same place and submit another request
  • If a country, brand type or traffic type is not listed, then Sender ID registrations are not supported for that use case
• When selecting the API key you would like the Sender ID registered to, we recommend doing so on your Main API key only. However, you can provide a dedicated sub key if required.

Screen 2: Sender ID Information

• Populate all the mandatory fields as requested.
• All fields are dynamic fields, specific to the country and use case that you have selected. 
• Upload all the mandatory documents as requested; templated documents can be downloaded by clicking on the hyperlink.

Screen 3: Summary

• Review all the information you’ve provided.
• Go Back to make any changes.
• Otherwise, click Submit.

Screen 4: Confirmation

• Once submitted, an email will be sent to the address provided in the form, with a reference number, confirming the application has been received.
• After closing the form you will be taken back to the Applications screen, where you will see the application you just submitted.

Step 4: Vonage Processes the Request

Vonage will now handle the request; the requirements and documentation you shared in your application will be validated by the Vonage team, and then securely submitted to the network operators for review. 

You can follow the status of the request on the Applications screen.

Step 5a: Successful Sender ID Registrations 

If your Sender ID is successfully completed, you will receive an email notification explaining so. In order to start using your Sender ID, you will need to update your SMS API configuration, as detailed here. 

Step 5b: Rejected Sender ID Registrations 

If your Sender ID is rejected, you will receive an email notification explaining so. This may be because your request lacked necessary information, and Vonage or the network operator has rejected the request. You can resubmit another request by following the same steps above, or contact your Account Manager or our Support Team

Other Actions:

View your Sender ID Application

To view the information you submitted in one of your applications:

• Navigate to the Applications screen
• Search for the Application you want to view by using any of the available filters
• Click the “...” and View

Draft Applications

• When creating your application, you can Exit the screens at any point and your application will be saved in a Draft status
• When you are ready to revisit the application:
  • Navigate back to the Applications screen
  • Search for the Application you want to open by using any of the available filters
  • Click the “...” and Edit
  • Complete the application as detailed in the guide above

Cancel your Draft Sender ID Application

If your draft application is no longer required, you may cancel the request:

• Navigate to the Applications screen
• Search for the Application you want to cancel by using any of the available filters
• Click the “...” and Cancel
• Note; you can only cancel the application when in draft status. If the request is in any other status and you’d like to cancel it, please contact your Account Manager or our Support Team.

Statuses

• You can use the Status column on the Applications screen to track the progress of your request, as follows:
  • Draft: the application is not yet submitted and mandatory information is missing
  • Canceled: the application has been canceled by the user 
  • In Progress: the application has been submitted to Vonage, and is pending Vonage to action the request 
  • Completed: the Sender ID request has been approved by Vonage 
  • Rejected: the Sender ID request has been rejected by Vonage