Why does Caller ID show as potential spam?

Question

Why does my outbound call CLI show as spam?

Applies to

• Voice call

Answer 

Due to a third-party service installed by phone manufacturers or end-user to block spam calls such as TrueCaller, GetContact, Hiya, etc, your number could be flagged as spam. How these services flag the numbers are beyond Vonage's control and we recommend having these third-party services be removed.

If it still shows as spam even after removing these third-party services, it is likely that the number has been flagged as spam by the end-users operator. Therefore, the end-user should reach out to operators directly to understand why and where it is being added - the decision is fully outside of Vonage's control.

Requesting Spam Label Removal from Carriers

You must request a correction to your phone number directly with the responsible carrier:

Important Notes

• Vonage cannot submit requests to remove spam labels on your behalf.
• Vonage cannot provide resolution timelines, as we do not have visibility into third-party carrier processes.