Symptom
I am not receiving WhatsApp inbound messages to the URL configured in my Application.
Applies To
- Messages API
- Webhook URL
- Application
- Inbound Messages
Resolution
To receive WhatsApp inbound messages on your Application webhook URL, you need to link your WhatsApp ID to your Application. Refer to the article Post Go-Live Guide: Start Using WhatsApp on how to link your WhatsApp ID to your Application.
Cause
If the WhatsApp ID is not linked to the Application, then the inbound messages would be sent to the URL configured in your Account API key, and if no webhook URL is configured at the account level, then you won't be receiving any inbound messages.
Another potential cause is inactivity. If a WhatsApp Business number remains inactive for 30 days, Meta will automatically lock the number. In such cases, the number may appear as "connected" in WhatsApp Manager, even though it's locked on Meta's end. To verify whether the WhatsApp Business number is locked, please contact our support team for further assistance and validation.
Additional Information
For more information, see the following articles:
Articles in this section
- Why is my WhatsApp Messaging Limit still at 250 and Display Name not visible after Business Verification?
- WhatsApp Display Name – Approval, Review & Appeal Process
- Understanding WhatsApp Usernames and Business-Scoped User IDs (BSUIDs) – Required Actions and Changes
- Understanding the "Business Verification Needed.." Message in WhatsApp Manager for Restricted WABA Accounts
- WhatsApp Business Account Locked - Error 1330
- WhatsApp Vonage Managed Manual Onboarding Form No Longer Available for partners
- What to do if you see "The new display name has been approved. Register your number to start using it"?
- What is the 24-Hour Customer Care Window
- How to generate JWT token using Vonage Online JWT generator tool?
- Getting started with Vonage's WhatsApp Business Account : Hosted Embedded Sign-Up for Partners' End Customers