Australia Voice Features and Restrictions

International reach:

• Calls from International numbers are supported.

Domestic reach:

• Domestic Vonage numbers must only be used to place calls via Vonage Voice API.
• Domestic calls from non-Vonage numbers are best effort.
• Outbound calls from Toll Free numbers are not supported.

In 2021, the Australian Communications and Media Authority implemented the Reducing Scam Calls Code. As part of code enforcement, invalid CLIs are blocked. To comply with these regulations, Vonage has established the below rules for our filtering software.

• Calls from 1300 Numbers: CLIs starting with 1300 cannot be used for originating calls.
• Calls from 1800 Numbers: CLIs starting with 1800 cannot be used for originating calls.
• Calls from 1900 Numbers: CLIs starting with 1900 cannot be used for originating calls. 
• Calls from Long CLIs 13 digits or more: Numbers which have either 13 digits or more.
• Calls from Short CLIs 7 digits or less: Numbers which have either 7 digits or less.
• Calls from Invalid AU CLIs: Numbers which start with the Australian country code but have an incorrect length, incorrect area code, or are from an un-provisioned/invalid range.

Long Virtual Number (LVN) Subscription

Landline LVN:

The self-service buying of numbers is available for Australia on Vonage's Customer Dashboard.

Mobile LVN:

The self-service buying of numbers is not available for Australia on Vonage's Customer Dashboard. Customers can still request a new number from Customer Dashboard by filling in and submitting the required information or by contacting their Account Manager to start the order. After the request is reviewed and there is no issue, the new number will be reserved for customer.

Customer will be asked to submit the Letter of Authorization (LOA). After receiving the LOA (whichever applicable), the LVN will be subscribed to customer. If the LVN will also be used for SMS, please refer to this article.