Why RCS Capability Checking Failed to RCS-capable Number/Device Why RCS Capability Checking Failed to RCS-capable Number/Device

Why RCS Capability Checking Failed to RCS-capable Number/Device

Yati Rodiati

Symptom

When checking the RCS capability on the RCS-capable number/device, you receive this error:

{
"type": "https://developer.vonage.com/api-errors#not-found",
"title": "End User Not RCS Reachable",
"detail": "User device or number not supported by RCS.",
"instance": "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"
}

 

Applies To

  • RCS

Cause

This happens because the number is not registered or added as a tester number on your relevant RCS Agent.

Resolution

You have to add or register the number as a tester.

You can add it via the  RCS Agent builder on your Vonage Dashboard. This is available on Step 4.

 

 

If your RCS Agent was not created via the Dashborad's RCS Agent builder, you should contact Vonage API Support team to add the test number, by informing:

  • Your Apikey
  • Your RCS Agent Name or Sender-ID

Additional Information

RCS Device Capability Check

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