Managing RCS Agents: What to Do If You Need Changes or Removal

Question

Is It Possible to Remove or Delete an Existing RCS Agent?

Applies To

• Rich Communication Services
• Messaging

Answer

At this time, RCS Agents cannot be deleted or permanently removed once they have been created. The structure of the RCS platform does not currently support full agent deletion.

However, depending on your use case, you may be able to update or modify certain aspects of the agent — such as branding details, capabilities, or linked regions — based on your business needs.

If you are experiencing an issue with your RCS Agent or need help with modifications, please contact your Account Manager or reach out to Vonage Support for assistance. They can help evaluate your situation and provide guidance on the best next steps.