Question

How to Generate and Share HAR and Log Files for RCS Onboarding Portal Support ?

Applies To

• Rich Communication Services
• Messaging

Answer

Overview
If you encounter technical issues while using the RCS Customer Onboarding Portal, our support team may request a HAR (HTTP Archive) file and browser log file. These files help us diagnose network and browser-related problems by capturing detailed information about your session.

Important Security Note:
HAR files and browser logs may contain sensitive information, such as cookies or form data. Before sharing, review the files and remove any confidential information you do not wish to disclose.

Before You Begin

1. Close all browser windows before starting, then reopen your browser and go directly to the RCS Onboarding Portal login page.
2. Do not log in yet. Start the recording process first, so all actions are captured.
3. Preserve logs:

• In Chrome and Safari: Check "Preserve log" in the Network tab.
• In Firefox: Check "Persist Logs" in the Network tab.

Step-by-Step Instructions

Google Chrome

1. Open Chrome and go to the RCS Onboarding Portal login page.
2. Right-click anywhere on the page and select Inspect to open Developer Tools.
3. Click the Network tab.
4. Check the Preserve log box.

5. Ensure the recording button (●) is red. If not, click it once.

6. Click the Clear button to remove old logs.

7. Log in and reproduce the issue-navigate and perform the actions that led to the problem.
8. When finished, click the Export HAR (⇩) button to save the HAR file.

9. Switch to the Console tab, right-click inside, and select Save as to save the log file.

10. Attach both files to your support ticket.
     

Mozilla Firefox 

1. Open Firefox and go to the RCS Onboarding Portal login page.
2. Right-click anywhere on the page and select Inspect to open Web Developer Tools.
3. Click the Network tab.

4. Click the settings icon and enable Persist Logs.
   
   
5. Ensure the recording button is active. If not, click it once.

6. Click the Clear button to remove old logs.

7. Log in and reproduce the issue-navigate and perform the actions that led to the problem.
8. When finished, right-click any request in the Network tab and select Save All As HAR to save the HAR file.

9. Go to the Console tab, right-click a message, and select Save all Messages to File to save the log file.
10. Attach both files to your support ticket.

Safari

Note: If you do not see the Develop menu, go to Safari > Settings > Advanced and enable Show features for web developers.

1. Open Safari and go to the RCS Onboarding Portal login page.
2. Right-click and select Inspect Element to open Web Inspector.

3. Click the Network tab.

4. Click the filter/optionsicon and select Preserve Log.

5. Click the Clear button to remove old logs.

6. Log in and reproduce the issue.
7. Click the Export button in the Network tab to save the HAR file.

8. Go to the Console tab, select all messages (Command + A), right-click, and choose Save Selected to save the log file.

9. Attach both files to your support ticket.