Objective
Requesting service information from a short code as an end user.
Applies To
- Short Codes
- SMS
Procedure
The end user can send a mobile-originated Help message to your short code at any point. This will trigger a mobile-terminated message, containing account-specific help instructions, to be automatically forwarded to the end user.
Articles in this section
- US Short Code Registry Leases – Brand & Content Provider Vetting Requirements
- How-To Complete a US Short Code Program Brief & Canada Short Code Application Form
- Can I add a template to my active Alerts shared short code campaign?
- Why did my PIN code get sent from a phone number?
- Can you receive inbound SMS on dedicated US short codes?
- How are STOP requests handled on the Alerts pre-approved short code?
- US Dedicated Short Code
- Do we always use short codes for US 2FA and USSC?
- How many campaigns I can have on my account?
- Should I use Short Codes to send messages to the US?