What are the compliance requirements  for US Short Codes? What are the compliance requirements  for US Short Codes?

What are the compliance requirements for US Short Codes?

Nexmo Support

Question

What are the compliance requirements for pre-approved US Short Codes?

Applies To

  • US Short Codes
  • Compliance Requirements

Answer

Opt-In Website Requirements

It is required to show the following information at the opt-in website for the service in question:

  • Product description.
  • Service delivery frequency or recurring messages disclosure (for subscription programs only)
  • How to opt-out > Send 'STOP' SMS to Short Code xxxxx (for subscription programs only)
  • How to get help > Send 'HELP' SMS to Short Code xxxxx (for subscription programs only)
  • Message and data rate may apply
  • Link to complete Terms and Conditions and Privacy Policy

Terms and Conditions

Complete terms and conditions should include:

  • Customer care contact information
  • Complete opt-out instructions
  • A recurring message disclosure (for subscription programs)
  • Product description and a program (brand) name
  • "Carriers are not liable for any delayed or undelivered messages" disclosure

Single Message Program Requirements

  • Opt-In Confirmation MT
  • Program (brand) name or product description

Recurring-Message Program Requirements

  • Opt-In Confirmation MT
  • Confirmation that the end user opted in.
  • Program (brand) name OR product description
  • Opt-out information
  • Customer care contact information
  • Product quantity or recurring-messages disclosure
  • “Message and data rates may apply” disclosure

Example of a single program message - Attached

Example of a reoccurring program message - Attached