Testing your network configuration for use with the Vonage Video API.
- Network Configuration
- Video API
You can test if a network meets the connectivity requirements using the following tools:
Using the Pre-Call Test Tool
We use the Pre-call test tool to:
- Test connectivity to all Vonage Video API servers
- Collect bitrate and packet loss statistics
- Test the hardware and software setup on the endpoint (camera, microphone, browser)
Click on the Run Test button. This is a critical test, and it must pass for Vonage Video API features to properly function. If this test passes, go to the Vonage Video API chat room test outlined below. Otherwise, you need to configure your ports properly.
Vonage Video API Chat Room Test
Vonage Video API has a public facing chat room site that can be used for chatting. In this step, use this site as a test tool. Perform the following test sequentially:
- Click on the button "Start a Meeting", you should be navigated to the chat room
- Click on "Join Meeting".
- After allowing camera and mic access, you should see your own video. If the video is not present make sure you have given access to the camera and microphone.
- Open another browser tab, enter the same URL link, and join the meeting. You should see a two way audio-video enabled chat.
If you were able to have a proper two-way chat, your ports are configured properly to work with Vonage Video APIs.
Submit a support request if the above tests fail, including as much pertinent information regarding the issue as possible. The following questions will help in that regard.
- What is your network topology? Are you using any virtual environment, type/name of proxy, firewall restrictions, etc? If yes, then what type of proxy? Authenticated proxy? Basic, Digest, NTLM, Kerberos?How does the browser data flow through the topology to reach our cloud?
- Describe in as much detail as you can, the problem you encountered and the steps you took.
- Provide us with any error logs from your side or any other information you deem fit for the problem at hand, for example: network traces, screenshots, etc.
- Share the results of the Pre-call test tool. Did you open the ports and are still having issues?