Objective

Learn about Fallback Condition.

Applies To

• Jumper
• Bot Builder

Procedure

A Fallback Condition is referred to as an Else condition in a flow, it is applied for the case where the user sends any unexpected text in the flow, then the Fallback Condition is set to proceed with further steps for user journey.
A default step is assigned to a fallback condition for all created message templates with added condition. You can select & assign a different step(message) for a Fallback condition.

Step 1: To change the Fallback condition click on Click here to change the Go to step option.

Step 2: Now Select the step you want to set as the fallback condition and click on save