Bot Builder - Linking Bots to Collections, Products, Live Chat or other bots

Objective

How to link Bots to Collections, Products, Live Chat or other bots.

Applies To

• Jumper
• Bot Builder

Procedure

Bots can be linked-to Products, Collections, Live Chat or Bots flows using Quick replies, Button Message, Carousel Message & List Message through button options.

Once you have added a Message type that supports the button option, post you will need to assign a button action to trigger on button click.

Under the Button action, you will find options as Start a product flow, Start a collection flow, Start a bot flow, Ping live chat, Ping live chat(assign to agent), Open a website and Custom action(payload).

(Note: Open a website action is only supported by Button Message and Carousel Message)

Linking Bots to Products, Collections and Bots

1. To connect a Product, Collection or Bots to the button, click on Start a product flow.
2. Now search for the product you want to add and click on select
   
3. Add a button name and click on Save. Now you have successfully connected the bot to your product.
   

Linking Bots to Live Chat or Live Chat Agent

1. To connect with Live Chat or Live Chat Agent select Ping live chat or Ping live chat (assign to agent) option.
   
   
2. Add a button name and click on Save. Now you have successfully connected the bot to your Live Chat.
   
   

Adding web URL to your button

1. To add a web URL to your button, select the option Open a website in button action.
   
2. Enter the URL of the website, select the webview height ratio for the website from the dropdown options, Full(open a new tab), Tall(75%), Compact(50%) and click on submit.
   
   
3.  Now enter your Button title and click on Save.