Bot Builder - How to change Bot Names & Triggers?

Objective

Learn about Bot Names and Triggers.

Applies To

• Jumper
• Bot Builder

Procedure

Bot Names

A Bot Name is usually utilized for internal purposes of identifying bots. It is not something that is visible to the end customer. Bot Names can have spaces, special characters etc and are customizable post Bot creation.
General Best Practice around Bot Names.
Enter a name that’s concise and clear. Make sure abbreviations can be understood, and consider adding a prefix or suffix to indicate the environment (Dev, Prod, etc.) or language (En, Sp, Fr, etc.) if applicable.

Bot Triggers

Bot Triggers are the words that will activate the Bot flow if it's present in a User message.
By default, when a new bot is created, Jumper will give it a random unique bot trigger. This can however be changed anytime during or after the bot creation.

Best Practices

Avoid using common words (e.g. have, hi, you etc). This will cause the Bot to start more frequently than intended and affect the User experience.

Note: A Bot can have more than 1 trigger

A default trigger is specified for any newly created bots, to change the trigger name according to your preference, follow the steps below.

Setting a Trigger Keyword

Step 1 - While creating/editing a bot, you will see a Gear Icon on the top left corner of your dashboard, click on it, to edit the bot trigger keywords.

Step 2 - You will find a pop up on the right, where you can edit/update your unique bot trigger keyword for the current bot.

Step 3 - To add more than one trigger keywords for your bot, click on +Add new trigger option, and add new triggers keywords for your bot.

Note: Maximum of 5 triggers can be added for a single bot.

Setting up a Bot name

Step 1 - While creating a bot, you will find your Bot Name on the top left corner beside the settings icon, a default bot name is pre-assigned, which you can edit & update.

Step 2 - To change your Bot Name, simply click on the input field and type your required text, it will automatically get saved once you have finished typing & will update your Bot name.