When attempting to join a session, the user receives the error 1500 publisher failure.
- Video API
Some steps to troubleshoot the problem.
- Before joining the meeting, run the pre-call tool to ensure good connectivity
- Try restarting the browser
- Switch the network the affected user is on
This typically happens when a user can't establish a connection with our media server in a reasonable amount of time and get a timeout error, ports get blocked, or due to high latency, etc. This is usually due to network conditions.