Question
Why am I charged for all the outbound Whatsapp messages in the same conversation?
What are the charges per conversation?
Applies to
- Messaging API
Answer
Customers who are on Vonage Whatsapp conversation-based pricing will be charged Vonage fees + Whatsapp fee only per conversation. For more details please refer to How does Vonage's WhatsApp conversation pricing model work? Please refer to the Pricing page for the Vonage fee per conversation. The pricing details returned in the webhook are not accurate for Conversation based pricing and hence can be ignored. Our product team is working to provide a comprehensive report for the Whatsapp conversations through our platform with the right pricing.
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- What is the Messages API sandbox rate limit?
- Why do I receive pricing on all outbound Whatsapp messages that are part of a Conversation?
- Why am I getting Unsupported Type Messages API callbacks?
- What do are the technical requirements needed to implement the Messages API?
- Which IP addresses should I allow for the Vonage Messages and Dispatch APIs?
- How long does Vonage retry inbound messages for the SMS, Messages and Dispatch APIs?
- Which webhook would be used for Messages and Dispatch APIs?