Question
What are the frequently asked delivery status and tracking queries for the Email channel?
Applies To
Vonage Messages API
Email channel
Answer
1. How do I get the status of my sent emails?
There are multiple ways to track the status of your sent emails:
- Webhooks: Configure a status webhook URL in your Vonage Application (for JWT authentication) or in your account-level Dashboard settings (for Basic authentication) or in your API request to receive real-time delivery status callbacks.
- Customer Dashboard: View send, delivery, bounce and complaint logs and analytics under Logs → Messages API in the Customer Dashboard.
- Reports API: Download CDR reports for your email traffic via the Reports API under the email channel.
2. What delivery status events can I expect?
The Email API uses the same status values as other Messages API channels for consistency:
| Status | Description |
|---|---|
| submitted | The API has accepted the message and queued for delivery |
| delivered | The recipient's mail server accepted the message |
| read | The recipient opened the email |
| rejected | The message could not be delivered (check the error code for details) |
Articles in this section
- Messages API(Email channel) - Delivery Status & Reporting FAQs
- Messages API (Email channel) - Support & Resources FAQs
- Messages API (Email channel) - Pricing & Billing FAQs
- Messages API (Email channel) - Features & Capabilities FAQs
- Messages API- Email channel General FAQs
- Messages API (Email channel) - Domain Verification & Onboarding FAQs
- Messages API - Email Channel Onboarding