Messages API (Email channel) - Domain Verification & Onboarding FAQs

1. What steps do I need to take to verify my domain?

Once your account is onboarded, sign into the Customer Dashboard and navigate to the Email page. You will see the "Authenticate your domain" option, where you can retrieve your DNS records directly.

Add these records in your domain provider's DNS settings. Make sure you add these records as soon as possible - verification must be completed within 72 hours. Once the records are updated, your domain will be verified automatically and you can start using the Email API.

2. Which region can I choose to verify my domain?

You can choose one of three regions: APAC, EU, or US. Only one region can be selected per domain verification.

3. Can I request a custom "Mail From" address with Vonage?

Yes. Please provide your preferred keyword or subdomain during onboarding via the Customer Dashboard to configure a custom Mail From / return-path address.

4. Is there a self-service option on the Customer Dashboard to verify my domain?

Yes! Self-service domain verification is now available. Once your account is onboarded, sign into the Customer Dashboard, go to the Email page, and use the "Authenticate your domain" option to retrieve and configure your DNS records.