Question
What are the requirements for launching a Rich Communication Services (RCS) Agent in Germany?
Applies To
- Rich Communication Services
- Messaging
Answer
The Vonage Onboarding Team will assist you throughout the RCS onboarding process; however, we've compiled the information below so that you know what to expect during the Germany RCS onboarding journey.
Required Documents
Brand activation form: The Vonage Onboarding Team will share a brand activation form with you.
Other Requirements
Video: During the submission process on your customer dashboard a video is required. The content of the video depends on your use case type - see the requirements below:
For Marketing use cases (mandatory):
- Opt in:
- QR Code: When using a QR code, the end-to-end process for opt-in must be shown in the video that you provide.
- Consent: There must be a place on your website where end users enter their number and provide consent to receive messages.
- Opt out: The video that you provide must show the opt-out message and the reply when an end user replies with "stop".
For all use cases (including OTP, Transactional, and Marketing):
- Use case: The video that you provide must showcase the use case; the video will need to show an example of a message being sent by the agent based on the use case that you have selected.
Note: Opt-in and opt-out demonstrations are only required for Marketing use cases. If you are submitting an OTP or other non-marketing use case, you are not required to include opt-in or opt-out flows in your video.
Things to look out for
MAU Pricing: If you wish to have MAU pricing (monthly active user) please reach out to your Account Manager to initiate that discussion.
Privacy policy link
- Must be in German.
- When populating the fields in the dashboard, the domain in the privacy policy link must be related to the brand.
- For example, if the Brand name is "Vonage" the privacy policy link must bring you to the privacy policy for Vonage.
Contact information
The email and contact number provided must be working and reachable; a verification call will occur.
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