Customer Analysis shows the profiles of the Customers whom you have interacted with over the past 180 days.
Applies To
- Jumper
- Analytics
Content:
Customer Analytics
| Filters | Description |
| All Channels | Connected Sales Channel where your customers are interacting on |
| Custom Data Tags | Filter your data based on Conversation Custom Data Fields |
| Custom Field | Filter based on Custom Fields |
| Custom Value | Filter based on Custom Values |
| Tags | Filter your data based on Conversation Tags |
| Date Range | Filter your data based on when the Last Interaction with Users happened |
| Metric | Description |
| Interacted Users | No of Users who have sent a message or received a message from you |
| Active Users | No of Users who have sent a message to you |
| Paid Orders |
No of Paid Orders made during the period *This does not include Orders made from Checkout Links |
| Repeat Customers | No of Users who made a Paid Order and is also a Repeat Customer. Repeat Customers are Customers who placed multiple successful orders since creation of Jumper account |
| Dimension | Description |
| Channels | Connected Sales Channel where your customers are interacting on |
| Interacted Users | Shows Users by Last Interaction Date. |
| Most Popular Tags | Shows Users by Tag |
| Custom Data | Shows Users by Custom Data. Can drill down from Field to Value. |
| Frequency of Purchase | Shows Users by total Paid Orders Made since inception |
| Purchased Users | Shows Interacted Users by most recent Order Date |
Subscription Activity
| Filters | Description |
| Date Range | Filter your data based on a date range when Users subscribe/unsubscribe |
| Channels | Filter the data based on channels like Facebook, Instagram, WhatsApp etc. |
| Metric | Description |
| Total Enrolled Users |
This Metric gives the information on total enrolled users which do not include unsubscribed users. Also shows Enrolled Users for the Past 7 Days. |
| Total Unsubscribed Users |
Users that unsubscribed from Broadcasts. These Users would have an “unsubscribed” or ”unsubscribeallbots” or “unsubscribetoallbot” in the custom fields. Also shows Unsubscribed Users for the Past 7 Days |
| Dimension | Description |
| Unsubscribed Users |
Trend graph that shows unsubscribed users over time. These Users would have an “unsubscribed” or ”unsubscribeallbots” or “unsubscribetoallbot” in the custom fields. |
| Enrolled Users |
Trend graph that shows Subscribed users over time. These users are Total Users -(minus) Users would have an “unsubscribed” or ”unsubscribeallbots” or “unsubscribetoallbot” in the custom fields. Here, Enrolled and Subscribed can be used synonymously. |
Meta Notifications Subscription Activity
This page shows the subscription and expiry trends for Facebook Notifications.
| Filters | Description |
| Date Range |
Filter your data based on a date range when Users subscribe *Does not filter on expiring users |
| Notifications | Filter data based on name of the Facebook Notification |
| Channel | Dropdown to select a specific channel |
| Metric | Description |
| Subscribed Users |
Users that subscribed to Facebook Notifications. Shows Subscribed Users for
|
| Expiring Users |
Subscribed Users whose token will be expiring. Shows Expiring Users in
|
| Dimension | Description |
| Notification Expiry Trend |
Month-wise expiry trend. It shows the number of expiring subscriptions by month.
|
| Expired Notification | Month-wise expired notifications trend. It shows the number of expired subscriptions by month. |
| Notification Details Table | Description |
| Name | Notification Title |
| Status | Indicates if Notification is still active on Jumper Dashboard |
| Frequency | Notification Frequency |
| Subscribed Users | Subscribed Users in Selected Period |