How do I download an archive from the Vonage Video API Cloud?

Objective

Downloading an archive from the Vonage Video API Cloud.

Applies To

• Vonage Video API
• OpenTok
• Archiving

Contents

• Procedure for Vonage Video API Opentok Environment
• Procedure for Vonage Video API Unified Environment
• Additional Information

How to recognise if I'm using Vonage Video API Unified Environment or Vonage Video API OpenTok environment?

Procedure for Vonage Video API Opentok Environment

You can download your archive from the Vonage Video API Cloud through your account dashboard.

1. Log in to your Vonage Video API account dashboard.
2. From the left panel, select the project for which you wish to download an archive.
   
3. Scroll down to the Archiving section.
4. Select Archive List.
   
5. You should see a list of archives created for that project. You can filter archives by the Archive ID or Session ID.
6. If your archive file is still available for download, the status will say Available and have a green check. To download, click the download icon to the right of the desired file.
   

Procedure for Vonage Video API Unified Environment

You can download your archive from the Vonage Video API Cloud through your account dashboard.

1. Log in to your Vonage API account dashboard.
2. From the left-hand menu, inside the monitor tab, select Logs.
3. Select Video Logs from the list.
4. Select your Application ID.
5. You should see the list of archives related to your selected Application ID.
6. If your archive file is still available for download, the status will say Available and have a green check. To download, click the download icon to the right of the desired file.

Additional Information

If your archive has been stored on the Vonage API Cloud, you can download it as shown above before it gets deleted. Archives are stored for 72 hours from the time the archive file began, before being deleted.

For more information on Archiving issues, you can refer to this article.