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We may need to adjust the indicated priority, to help us focus on the most critical customer issues. Note that we respond to most requests submitted during business hours within 1 hour, regardless of priority.
Please refer to this article if you do not know how to check your Shopname - https://api.support.vonage.com/hc/en-us/articles/8400481549596-How-to-check-your-Jumper-Shopname