Due to recent changes, all 10DLC Campaigns are now reviewed by our compliance team prior to being activated for number linking and for traffic to be able to be sent.

Campaign Statuses

In order to simplify the different steps of the approval of the campaigns, we have introduced new statuses:

Campaign Activity 

We have added a new feature that allows our customer to see the different events that occurred on a campaign. When our teams are reviewing a campaign and request changes, the detail of the changes required will be provided in the latest event.

Note that we are also sharing events related to campaign suspensions and terminations.

For customers using our public API endpoints, note that the campaign events are listed within an array named "last_status_changes" returned when calling:

GET /brands/:brand_id/campaigns/:campaign_id

Please note that currently, any campaign that is being rejected by our Partners or the Carriers will be automatically terminated. It is therefore important that our customers comply with the latest 10DLC campaign requirements and provide true and accurate information when registering campaigns. We also recommend our customers to keep an eye on any newly registered campaigns until it becomes active to make sure that any updates required can be provided as early as possible and reduce the time for the campaign to be activated.