When you create entities there are some practices you should follow
- Vonage AI Studio
Make sure not to add synonyms that are only one letter like just “a” or “b”, unless you ask the caller to choose a letter in the prompt question.
When your agent needs to read out a value from the entity, it will read out the “Value” and not any “Synonyms”. Make sure to keep the values clean and user-friendly.
If you include parameters in reports, the value will also be represented as the “Value” and not the “Synonym”.