Best Practices while working with Entities
Objective
When you create entities there are some practices you should follow
Applies To
- Vonage AI Studio
Procedure
#1
If you create a numbers entity, make sure you enter in the values the numbers themselves like 1, 2, etc, and to make synonyms with the words like one, two, etc.
#2
Make sure not to add synonyms that are only one letter like just “a” or “b”, unless you ask the caller to choose a letter in the prompt question.
#3
When your agent needs to read out a value from the entity, it will read out the “Value” and not any “Synonyms”. Make sure to keep the values clean and user-friendly.
#4
If you include parameters in reports, the value will also be represented as the “Value” and not the “Synonym”.
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