Best Practices while working with Entities
When you create entities there are some practices you should follow
- Vonage AI Studio
If you create a numbers entity, make sure you enter in the values the numbers themselves like 1, 2, etc, and to make synonyms with the words like one, two, etc.
Make sure not to add synonyms that are only one letter like just “a” or “b”, unless you ask the caller to choose a letter in the prompt question.
When your agent needs to read out a value from the entity, it will read out the “Value” and not any “Synonyms”. Make sure to keep the values clean and user-friendly.
If you include parameters in reports, the value will also be represented as the “Value” and not the “Synonym”.
Article is closed for comments.