How to generate Reports
Objective
Generate general and custom reports.
Applies To
- Vonage AI Studio
Procedure
Vonage AI offers a variety of general and custom reports that will help you gain valuable insights regarding your virtual agent's performance, and can be used as a great tool for experience optimization.
Generate new report
The first report that will be displayed by default is the raw call log report. To generate a new report, click on the “Generate Report” button located on the top right side of the screen.
Choose the report type you’d like to generate, the dates, and the time zone you wish the information to be presented in. Once you’re done, click on “Generate report” and you’ll see the report on your screen.
Report types
Call log report
This report will reveal the basic data of the call log. It will show the caller number, date & time, agent name, and call duration. If you want to see the conversation detail and transcription, you need to press the 3 dots on the right side of each row, and it will open a call log with all the details.
Tags report
This report will show you all of the tags that were collected in the sessions. You will see for each tag the total amount of tagged sessions and the percentage of calls. For example, if you tagged a node as “Successful” and another as “Failed”, you will be able to see how many calls were successful and how many failed. If you press the Tag it will open the raw call log window of that tag and each row you will press will open the call log.
Parameter Report
This report will indicate all the parameters that were collected in the sessions, including the basic information such as agent type, date and time, call duration, state of the call (which is derived from the flow path report), the parameter name, the parameter session ID and the value that was collected. You will see for each tag the total calls and the percentage of calls.
Last Collected Tag Report
This report will arrange the last collected tag in a session. You will see for each tag the total amount of tagged sessions and the percentage of the calls.
Dynamic Reports (BETA)
You can create a custom report with only the information important to you. You can filter the reports to look for a specific value included in the transcription, phone number, time, etc.
All information provided by our insights API (transcriptions, recordings, general info) is automatically wiped after 30 days. This action is done to increase privacy and comply with GDPR and other privacy regulations.
Parameters
All parameters collected in the session will be shown in each individual call report right below the transcript.
Flow Path Report
Whenever you open a specific call from the call report or the tag report, it will show the flow path of the conversation. The flow path report shows how much time it took to trigger each node.
Show each step of the flow, with the node type, the status code, node Id, execution time, request, and response data.
The status of the step is reflected according to this logic:
Green
If the execution time of the request is less than 2000 ms, and the status code smaller than 400, the status of the step is 'success' and the node will be green.
Yellow
If the execution time of the request is more than 2000 ms and less than 5000 ms, and the status code is smaller than 400, the status of the step is 'warning' and the node will be yellow.
Red
If the execution time of the request is more than 5000 ms, or the status code is bigger or equal to 400, the status of the step is 'error' and the node will be red.
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