Description

Feb 8th, 2024

NGOs and other 501c3 organizations will no longer be allowed to register some special campaigns

Breaking change

From February 8th, 2024, The Campaign Registry (TCR) will no longer allow Non-Profit brands with the tax-exempt status (501c3 tag), to register campaigns for the following use cases:

• Carrier Exempt
• Agents & Franchises
• Proxy
• Social
• Sweepstakes

December 2023

Brand new 10DLC Campaign registration form

Dec 4th, 2023

10DLC Campaigns transition to a monthly billing model

Vonage will switch all new and existing 10DLC campaign subscriptions from a quarterly billing to a monthly billing model.

For more information, please read this article.

Oct 16th, 2023

10DLC Notifications UI

We are happy to announce that on October 16th, customers will be able to enroll and manage their 10DLC notifications via our Dashboard. Customers will also be able to determine the email addresses that will receive notifications for each of the communication types.

October 2023

Vetting Appeals

From October, customers will be able to submit appeals for:

• Failed vets
• Successful vets with vetting score too low

Submitting an appeal is currently only possible via the API endpoint, we are working to add the feature to the Dashboard in 2024. 

Notes: 

• Appeals can only be submitted for standard vets processed by Aegis for now
• Appeals can only be submitted within 45 days of the vetting request being completed by Aegis
• All appeals are charged a flat $10 fee, disregarding of the outcome of the appeal

Please check our 10DLC API description for details on how to make submit the appeal. - Coming soon

Oct 2nd, 2023

Puerto Rican numbers can be linked to 10DLC campaigns

From October 2nd, 2023, Puerto Rican (PR) numbers can be linked to Vonage 10DLC campaign via the 10DLC API endpoints.

We are working to implement this feature as soon as possible on the Dashboard to allow customers to select "PR" numbers from a campaign.

Aug 22, 2023

Change to maximum length of some campaign attributes

Opt-In Message, Opt-Out Message and Help Message can now all contain 320 characters, instead of the older capacity of 255 characters.

Aug 10th 2023

(API only)

Q4 2023

(Portal)

Introduction of new campaign attributes

Breaking change

In order to simplify registering campaigns for our customers, and ensuring that campaign registered provide all the required information from the first submission, we are introducing new attributes in lieu of the "message flow" attribute. 

The new attributes are part of a new object called "message_flow_details", which contains several attributes that are all required in order to comply with the 10DLC requirements.

The elements customers need to provide adhere to the list of campaign requirements (2023), and are as follow:

• Brand name
  The text that should appear at the beginning of all the messages to your subscribers
• Consent Mechanism
  An object that contains:
  • method
    Options: "TEXT_TO_JOIN", "ONLINE_FORM", "LIVE_OPERATOR", "POINT_OF_SALE", "OTHER"
  • description
    e.g. "customers fill in the form on [URL] to subscribe to the campaign"
  • There can be from 1 to 5 consent mechanisms
• Pricing Disclosure
  A boolean that must be set to true, and informs that "messages and data rates may apply" to the campaign messages
• Frequency
  Either "RECURRING" or "ONE_TIME"
  Defines whether subscribers will receive one or multiple messages per interaction with the brand
• Terms & Conditions
  The URL of your company's terms and conditions
• Privacy Policy
  The URL of your company's privacy policy

For more technical details, check this page.

Customers must now start using the "message_flow_details" object instead of the older "message_flow" attribute, as it will be deprecated on January 4th 2024.