Description

October 2023

Vetting Appeals

From October, customers will be able to submit appeals for:

• Failed vets
• Successful vets with vetting score too low

Submitting an appeal is currently only possible via the API endpoint, we are working to add the feature to the Dashboard in 2024. 

Notes: 

• Appeals can only be submitted for standard vets processed by Aegis for now
• Appeals can only be submitted within 45 days of the vetting request being completed by Aegis
• All appeals are charged a flat $10 fee, disregarding of the outcome of the appeal

Please check our 10DLC API description for details on how to make submit the appeal. - Coming soon

Oct 2nd, 2023

Puerto Rican numbers can be linked to 10DLC campaigns

From October 2nd, 2023, Puerto Rican (PR) numbers can be linked to Vonage 10DLC campaign via the 10DLC API endpoints.

We are working to implement this feature as soon as possible on the Dashboard to allow customers to select "PR" numbers from a campaign.

Aug 10th 2023

(API only)

TBD

(Portal)

Introduction of new campaign attributes

Breaking change

In order to simplify registering campaigns for our customers, and ensuring that campaign registered provide all the required information from the first submission, we are introducing new attributes in lieu of the "message flow" attribute. 

The new attributes are part of a new object called "message_flow_details", which contains several attributes that are all required in order to comply with the 10DLC requirements.

The elements customers need to provide adhere to the list of campaign requirements (2023), and are as follow:

• Brand name
  The text that should appear at the beginning of all the messages to your subscribers
• Consent Mechanism
  An object that contains:
  • method
    Options: "TEXT_TO_JOIN", "ONLINE_FORM", "LIVE_OPERATOR", "POINT_OF_SALE", "OTHER"
  • description
    e.g. "customers fill in the form on [URL] to subscribe to the campaign"
  • There can be from 1 to 5 consent mechanisms
• Pricing Disclosure
  A boolean that must be set to true, and informs that "messages and data rates may apply" to the campaign messages
• Frequency
  Either "RECURRING" or "ONE_TIME"
  Defines whether subscribers will receive one or multiple messages per interaction with the brand
• Terms & Conditions
  The URL of your company's terms and conditions
• Privacy Policy
  The URL of your company's privacy policy

For more technical details, check this page.

Customers are able to provide either:

• The old "message flow" (MF)
  (more prone to missing requirements)
• The new "message flow details"
  (which will be used to auto-populate the MF)

We will be deprecating the old "message_flow" attribute on January 4th 2024. Please switch to using the new attributes as early as possible.

Aug 1st, 2023

Number linking & unlinking statuses

We are implementing asynchronous flows for linking and unlinking numbers, which will result in the following changes:

• The current "Pending" status will become "Linking"
• The current "Approved" status will become "Linked"
• Introduction of a new "Unlinking" status

Additionally, you can already start using the asynchronous unlinking flow by adding "?async" to the URL of the request.

Those changes are being introduced to reduce errors related to failed linking / unlinking requests when propagating the number configuration with our partners and carriers.

Apr 6th, 2023

Brands can now update their Entity type, EIN, EIN issuing country, and legal name

Breaking change

From April 6th, 2023, 10DLC brands can update the following attributes:

• Entity Type
• EIN
• EIN Issuing Country
• Legal Name

Note: If the brand has any of the following:

• Active campaigns
• Active external vet

The update will not be possible.

Note also that updating any of those attributes will set the brand identity status to "unverified", and you will be required to re-verify the brand ($4).

These changes will only apply to our public API. Customers using our dashboard will still need to register a new brand in some cases.

Apr 3rd, 2023

All recurring campaigns must provide an "Opt-in Message" during the registration

Breaking change

All 10DLC recurring campaigns must now provide an "opt-in message" during the registration.

Exemption: 2FA use case

Note: the opt-in keywords remain required only when the campaign has an SMS opt-in mechanism.

Apr 1st, 2023

Introducing 10DLC Brands "Pending" status

As a result of recent on-going issues with The Campaign Registry causing brand creation requests to fail, we have decided to decouple the brand creation and verification phases, allowing you greater visibility into the status of your request. The newly created brand will show as "pending" until it's confirmed to be "verified" or "unverified". Please note, registering a campaign requires successful verification or external vetting. Please refer to our Brand verification requirements article for additional details.

Mar 20th, 2023

The following attributes will default to 'true' for all new 10DLC campaigns registered:

• number pool
• subscriber opt-in
• subscriber opt-out
• subscriber help

Please note the following:

• In order to simplify the campaign registration process and to avoid mistakes, we are enabling by default the "number pool" attribute on all 10DLC campaigns. This attribute allows you to request a number pool for a campaign, but does not actually enable it. It is also a Boolean that cannot be updated once a campaign is registered in The Campaign Registry (TCR).
• Opt-in, Opt-out and Help Booleans are required for all campaigns. To simplify the registration process, we will always consider those values "true".
• The "subscriber opt-in" is about the existence of an opt-in mechanism (consent model). This must always be 'true', however, specifying an opt-in keyword and message is only required for Text-to-Join opt-in.
• Subscriber keywords and messages will still need to be provided when applicable.

The above changes are not breaking, and we will continue to accept requests specifying these attributes. However, we will ignore the value provided in the request at this time and no action will be applied. 

Mar 20th,

2023

All Sole Proprietor brands in "self-declared" status will be removed

The Campaign Registry (TCR) will delete every Sole Proprietor brand that did not complete the data validation check before march 20th, 2023 and still have a "self-declared" identity status.

Customers that have successfully completed the data validation check (by updating their brand and adding the "mobile phone" attribute) will have one month to complete the OTP verification step.

The OTP verification step is currently only available via our API. More information here.