How do I manage 10 DLC Opt-In or Opt-Out?
What's the behavior of 10 DLC Opt-In or Opt-Out? Is this required? How do I manage it?
- 10 DLC Opt-In/Out
For 10 DLC, it is the customer's responsibility to create the STOP and HELP keywords, the auto-replies, and manage the blacklisting. It can be managed via the Dashboard > Brands & Campaigns Settings > Campaign and Content attributes section.
As of March 2023, Vonage now offers support of Opt out Management for 10DLC. Please contact your Account Manager or firstname.lastname@example.org for early access.
New requirements for 10DLC campaigns will now require our customers to provide message samples when a subscriber opts out or requests assistance. Please review this article for more details:
10DLC - Update - New requirements for 10DLC Campaigns (October 20th, 2022)
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