How do I manage 10 DLC Opt-In or Opt-Out?
Question
What's the behavior of 10 DLC Opt-In or Opt-Out? Is this required? How do I manage it?
Applies To
- 10 DLC Opt-In/Out
Answer
For 10 DLC, it is the customer's responsibility to create the STOP and HELP keywords, the auto-replies, and manage the blacklisting. It can be managed via the Dashboard > Brands & Campaigns Settings > Campaign and Content attributes section.
As of March 2023, Vonage now offers support of Opt out Management for 10DLC. Please contact your Account Manager or support@vonage.com for early access.
Note
New requirements for 10DLC campaigns will now require our customers to provide message samples when a subscriber opts out or requests assistance. Please review this article for more details:
10DLC - Update - New requirements for 10DLC Campaigns (October 20th, 2022)
Comments
0 comments
Article is closed for comments.