Error 1260 Destination Unreachable When Using Viber Error 1260 Destination Unreachable When Using Viber

Error 1260 Destination Unreachable When Using Viber

Vonage API Support

Question

Why do I get errors when sending Viber messages?

Applies To

  • Vonage Messages and Dispatch API
  • Viber

Answer

Viber Messages using Messages API are restricted to countries that have been registered during the onboarding process. To include a new country, contact your account manager.

The Messages API Sandbox is also limited to a restricted list of countries. If you would like to test the Viber messaging and encounter the above error, submit a support request and we can enable the country for a temporary period of time for testing.

Below is the list of destination countries that the Messages API Viber Sandbox works with:

Bangladesh

Belarus

Bosnia and Herzegovina

Cambodia

Greece

India

Indonesia

Lithuania

Malaysia

Maldives

Myanmar

Philippines

Poland

Russia

Serbia

Singapore

Slovenia

Taiwan

Thailand

Ukraine

United Kingdom

Vietnam

Additional information

At the moment, Viber can only support either Ukraine or Russia traffic, not both.