Question
Why do I get errors when sending Viber messages?
Applies To
- Vonage Messages and Dispatch API
- Viber
Answer
Viber Messages using Messages API are restricted to countries that have been registered during the onboarding process. To include a new country, contact your account manager.
The Messages API Sandbox is also limited to a restricted list of countries. If you would like to test the Viber messaging and encounter the above error, submit a support request and we can enable the country for a temporary period of time for testing.
Below is the list of destination countries that the Messages API Viber Sandbox works with:
Bangladesh
Belarus
Bosnia and Herzegovina
Cambodia
Greece
India
Indonesia
Lithuania
Malaysia
Maldives
Myanmar
Philippines
Poland
Russia
Serbia
Singapore
Slovenia
Taiwan
Thailand
Ukraine
United Kingdom
Vietnam
Additional information
At the moment, Viber can only support either Ukraine or Russia traffic, not both.