10 DLC Non-Compliance Fines
As part of the requirements from carriers, fines are being enforced for non-compliance. The impact of non-compliance could lead to significant fines and loss of service. Vonage will endeavor to contact users before enforcing fines and suspending services.
Note: Fines are per incident (ie. per message). A single account can incur multiple fines.
Non-Compliance Description | Enforcement Deadline | T-Mobile Fine (Per Incident) |
T-Mobile - Non-Use obligation fine On or before December 1, 2022, T-Mobile requires deactivation of any 10DLC campaign that does not have at least one long virtual number (LVN) associated with that campaign in the Campaign Registry (TCR). On February 1, 2023, T-Mobile will begin charging Non-Use Fees for all 10DLC campaigns without a linked number. This fine will be applied on a monthly basis until a number is linked or the campaign is canceled if not needed. Please refer to 10DLC - Update - T-Mobile Non-Use Obligation Fine (December 1st, 2022) for additional details. |
Feb 1st, 2023 | $250 |
Content Violation For each of the third and any subsequent notification of a Content Violation involving the same Content Provider. Sending Messages that:
|
Oct. 1st, 2021 | $10,000 |
Shared Short Code A single Short Code that is utilized for the delivery of messages through a short code to or from multiple content providers specifically applies to reseller model use of Vonage. |
TBD | $10,000 |
Program Evasion
|
Oct. 1st, 2021 | $1,000 |
Grey Route Non-Compliance fee If P2P routes are used to send A2P traffic |
TBD | $10 per message |
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