Objective
Creating Unique Live Chat Link in Conversational Connect (Jumper.ai)
Applies To
- Conversational Connect (Jumper.ai)
- Live Chat
- Agents
Purpose
Unique Live Chat Link
You can create a Unique Live Chat link in your Jumper account to allow customers to connect directly with a Live Chat agent on WhatsApp, bypassing all automated bot flows.
Key Details:
- Who should create this link?
Agents or brand advisors should create a unique link. If retail staff use the Jumper Dashboard for Live Chat, they can share this link with customers.
- What happens when customers use this link?
- Customers connect directly to a Live Chat agent
- The link skips all bot journeys.
- The link bypasses any group routing mechanisms that you may have set in Groups. (Team Members → Groups).
- For multiple accounts:
If you manage multiple accounts, the same keyword you choose will apply across all connected accounts.
Example:
- https://myfoodstore.jumper.ai/talktous/wa/romil
- https://myclothestore.jumper.ai/talktous/wa/romil
- https://myaccessoriesstore.jumper.ai/talktous/wa/romil
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Important Note:
- A unique Live Chat link is only applicable for WhatsApp.
- Once created, the link cannot be deleted, but the keyword can be changed if needed.
Procedure
- Navigate to Edit Profile from the left-hand menu and click on it.
- Scroll down to the Unique Live Chat Link section.
- Enter a keyword of your choice (e.g., manasa). Press Enter to confirm and Save
-
Once saved, your unique link is automatically generated across all your linked accounts (under the same email).
Your link will then look like: https://jumperliteqainternaltestaccount.jumper-emea.com/talktous/wa/manasa
Click "Copy to Clipboard" to copy the generated URL and share the link
If you want to update your keyword later, click the Change Keyword option, enter a new keyword, and save again.