Can I port my existing phone number to Vonage API? Can I port my existing phone number to Vonage API?

Can I port my existing phone number to Vonage API?

Support Team

Vonage API supports porting for North America (NAM), and some countries in LATAM, EMEA, and APAC regions.

 

NAM Porting

How Do I Submit My Porting Request For North American Numbers To Vonage API?

How Do I Submit A Porting Request For US Toll Free Numbers?

The LOA file templates for NAM local and toll free porting can be found at the bottom of this page

 

LATAM, EMEA, and APAC Porting

Porting outside of NAM can be more complex, as there are additional factors to be considered. These include compatible porting agreements to be in place between the losing and gaining carriers, and feature support being available on the gaining provider.

Porting is currently available for the countries and number types provided in the below table, but all need to be approved on a case by case basis.

The following would be considered by Vonage LNP when checking the portability:

  • Is a porting agreement in place between the losing and gaining carrier?
  • Can the gaining carrier support the same number type and features that you have today?
  • Can the regulatory requirements be adhered to?
  • Are there any service restrictions in place?
  • Are the numbers part of a wider, fixed range?

If the above conditions are met, and you would like to move forward with porting your LATAM, EMEA, or APAC numbers to Vonage, contact your account manager or api.sales@vonage.com to discuss pricing, scope out the portability of your numbers and present the associated costs. 

Country Features Number Type Porting Available Comments
Australia Voice Toll Free Yes  
Australia Voice Landline Yes Expected lead time to port can exceed 90 business days
Australia SMS, Voice Mobile Yes  
Austria Voice Landline Yes  
Belgium Voice Landline Yes  
Belgium Voice Toll Free Yes  
Belgium Voice Landline Yes  
Brazil Voice Landline Yes  
Brazil Voice Toll Free Yes  
Bulgaria Voice Landline Yes  
Cambodia Voice Landline Yes  
Chile Voice Landline Yes  
Czech Republic Voice Landline Yes  
Denmark Voice Landline Yes  
Finland Voice Landline Yes  
France Voice Landline Yes  
France Voice Toll Free Yes  
Germany Voice Landline Yes  
Germany Voice Toll Free Yes  
Greece Voice Landline Yes  
Hong Kong SMS, Voice Mobile Yes  
Hong Kong Voice Landline Yes  
Hong Kong Voice Toll Free Yes  
Hungary Voice Landline Yes  
Ireland Voice Landline Yes  
Ireland Voice Toll Free Yes  
Israel SMS Mobile Yes  
Italy Voice Landline Yes  
Japan Voice Toll Free Yes  
Japan - 0ABJ numbers for business users only Voice Landline Yes  
Japan -  0570 number Voice Navi Dial Yes  
Mexico Voice Landline Yes  
Netherlands SMS, Voice Mobile Yes  
Netherlands Voice Landline Yes  
Netherlands Voice Toll Free Yes  
New Zealand Voice Landline Yes  
New Zealand Voice Toll Free Yes  
Norway Voice Landline Yes  
Norway Voice Toll Free Yes  
Poland Voice Landline Yes  
Portugal Voice Landline Yes  
Romania Voice Landline Yes  
Russian Federation Voice Toll Free Yes  
Singapore Voice Landline Yes

L3 are not portable (unless block of 10K numbers via special request)

L6 are portable, but it can take up to 4 weeks

Singapore Voice Toll Free Yes  
Slovakia Voice Landline Yes  
South Africa Voice Toll Free Yes  
Spain Voice Landline Yes  
Spain Voice Toll Free Yes  
Sweden Voice Landline Yes  
Switzerland Voice Landline Yes  
United Kingdom SMS, Voice Mobile Yes  
United Kingdom Voice Landline Yes  
United Kingdom Voice Toll Free Yes