Question
What is the limit on the number of messages that can be exchanged in a 24-hour conversation session?
Applies To
- Rich Communication Services
- Messaging
Answer
There is no hard limit on the number of messages that can be exchanged within a 24-hour conversation session. Each time a user responds, the brand can send two additional messages. However, please review the standard limits based on agent use cases for situations where a user does not respond.
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