Product Summary
Increase customer interactions, build personalized conversations, optimize engagement and productivity with Vonage Conversations for Salesforce. The app enables any Salesforce user to send/receive SMS, MMS, or WhatsApp messages from contacts, accounts or custom objects. The flexible app makes it easy for businesses to develop custom flows utilizing standard Salesforce tools to add automated response-handling or route automatically to the right agent or organization to enable fast resolution.
This is a packaged, flexible, and scalable way to message from Salesforce.
Fast deployment - Get set up in minutes versus days, with no coding required.
This also integrates with Vonage suite of contact centers, unified communications and communications APIs.
Uses the latest Salesforce tools, on object support, fixed workflows, channels, and more.
How to get the app:
- Go to https://appexchange.salesforce.com/ , find “Conversations for Salesforce”, and fill the enquiry form
- OR contact your vonage Point of contact
- OR email on csf.sales@vonage.com
All External Resources for your need can be found here.
If you need more information or further assistance:
- Level-1: Refer our Documentation and other Resources here.
- Level- 2: “Submit Request” under “Using Conversations for Salesforce”, with a copy of Support Logs from the product (if available) added in the query
- Level-3: If you are a Managed Customer, talk to your AM/CSA or (if your contract allows) the Professional Services team