Please tell us what kind of assistance you need here.
This form is only to be used by Managed customers. If you do not have an Account Manager, please raise a Credit Note request via our website: https://api.support.vonage.com/hc/en-us
Vonage customers are responsible for all traffic sent from their platform when using Vonage services when actions they have take, or failed to take, results in fraudulent use. While we will endeavor to support this particular dispute there are required fields below that must be completed in order to submit your request. Once Vonage receives this information, we will file a dispute with the carrier that will demand payment for the disputed traffic; however, that carrier may reject the dispute based on the same reasons noted above (your actions or failures to act). If the carrier rejects the dispute, we cannot reverse charges for the traffic and you will be required to pay Vonage since ultimately Vonage will be required to pay the carrier. Vonage will provide updates as they become available
The start and end dates of the disputed time period
Please provide evidence from your investigation as to what Fraud has occurred (the type - AIT, ATO, etc), any background summarizing the fraud and any associated documentation.
Please attach a police report, this is required in order to substantiate the claim that the traffic was fraudulent. Without this Vonage is not able to pursue the suppliers on your behalf. Vonage must receive this documentation within 20 calendar days of the Fraud event. A police report can be filed with your local police department, please ensure that the following is included: - A clear description of the fraud - The time period of the fraud - The impacted destination(s) - Total volume/minutes and Sender IDs used If the Police Report is not in English, please send us its translated version along.
Your Main Vonage API Key or Video Account
What is the estimated amount of credit that you are disputing. Please note that this request will be investigated by the Vonage team and we cannot guarantee that this amount will be final
The currency of your requested amount, which should be the same currency you are billed in
Please list the invoice(s) that have been impacted. If no invoices, leave blank
Any other information you'd like to share which might help the investigation of this request?