How to Manage Your WhatsApp Business Profile?

WhatsApp business profiles are managed on a WhatsApp number basis. Every WhatsApp number can have its own unique profile.

Editable fields on your profile:

About: The text displayed in the profile's About section - max 139 characters. It is a brief description seen by new users whenever they contact your business profile
Profile picture: The photo displayed on your profile. Must be; square, JPG or PNG, with maximum dimensions of 640 pixels X 640 pixels; and a maximum file size of 800 kilobytes
Business description: A longer description of your business - max 256 characters. URLs are not hyperlinked (optional)
Address: Your business address - max 256 characters (optional)
Business Category: Your business' industry selected from a list of options
Contact email: Your business' email - max 128 characters (optional)
Website: Your business' websites maximum of 2 websites, and a max website length: of 256. URLs are not hyperlinked (optional)

Applies To

There are 3 ways to manage your business profile:

Managing your WhatsApp Business Profile via the Vonage Customer Dashboard

Navigate to the Social Channels page on the Vonage API dashboard
Click the Edit button corresponding to the WhatsApp number you wish to edit, listed under “Your connected social channels”
Edit the necessary fields
Click Save

Managing your WhatsApp Business Profile via the WhatsApp Business Portal

Navigate to the WhatsApp Business Account which hosts the number you wish to edit
In the left-hand navigation banner, navigate to “Phone Numbers”
Click the Settings toggle button on the right, corresponding to the WhatsApp number you wish to edit
Select the “Profile” tab
Edit the necessary fields
Click Save

Managing your WhatsApp Business Profile using the Provisioning APIs