How to Manage Your WhatsApp Business Profile?
Objective
WhatsApp business profiles are managed on a WhatsApp number basis. Every WhatsApp number can have its own unique profile.
Editable fields on your profile:
- About: The text displayed in the profile's About section - max 139 characters. It is a brief description seen by new users whenever they contact your business profile
- Profile picture: The photo displayed on your profile. Must be; square, JPG or PNG, with maximum dimensions of 640 pixels X 640 pixels; and a maximum file size of 800 kilobytes
- Business description: A longer description of your business - max 256 characters. URLs are not hyperlinked (optional)
- Address: Your business address - max 256 characters (optional)
- Business Category: Your business' industry selected from a list of options
- Contact email: Your business' email - max 128 characters (optional)
- Website: Your business' websites maximum of 2 websites, and a max website length: of 256. URLs are not hyperlinked (optional)
Applies To
- Messages API
Procedure
There are 3 ways to manage your business profile:
- Via the Vonage Customer Dashboard
- Via the WhatsApp Business Portal
- Using Vonage’s WhatsApp Provisioning APIs
Managing your WhatsApp Business Profile via the Vonage Customer Dashboard
- Navigate to the Social Channels page on the Vonage API dashboard
- Click the Edit button corresponding to the WhatsApp number you wish to edit, listed under “Your connected social channels”
- Edit the necessary fields
- Click Save
Managing your WhatsApp Business Profile via the WhatsApp Business Portal
- Navigate to the WhatsApp Business Account which hosts the number you wish to edit
- In the left-hand navigation banner, navigate to “Phone Numbers”
- Click the Settings toggle button on the right, corresponding to the WhatsApp number you wish to edit
- Select the “Profile” tab
- Edit the necessary fields
- Click Save
Managing your WhatsApp Business Profile using the Provisioning APIs
- Navigate to the Provisioning API Developer Documentation
- Follow the steps outlined there
Additional Information
WhatsApp Provisioning API Overview
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