How to use Tester
Objective
Using the Tester you can test your conversational flow using chat or via phone call.
Applies To
- Vonage AI Studio
Procedure
Click on "Tester" on the top right of the page to open, and select whether you want to test the agent via chat or start a phone conversation with the agent.
Testing via voice
The phone conversation will be triggered by an outbound call from the studio platform to your own device.
Select "Phone Call" and fill in the phone number you want to receive the call to. Once you pick up the call, the agent will greet you with the welcome message you added. Now, you can test your agent via the phone.
Testing via chat
Select "Chat". Once you click "Start Test", it will show you the welcome message of your agent.
The tester will also show when actions have been performed successfully, e.g. when SMS and Emails were sent successfully.
If you click "Reset Session" a new call will be simulated and you can start over the conversation.
If you added human voice recordings to the nodes, you will be able to play and listen to them in the tester.
Test "No Input"
You can test the "No Input" scenario for Collect Input or Listen nodes by simply typing "no input" into the tester. I will give you the desired response for this scenario.
Zoom in on node
When testing your conversational flow in the chatbot tester, you can easily locate each node used. Click on the "Go to node" icon next to the agent response or user input box and the canvas will zoom in on the relevant node.
Use the tester to check webhooks and collected parameters
If you click on the codesign on the top right of each text bubble, the JSON file of the conversation will open on the left of the tester. This can be a very helpful tool to debug.
A list of all parameters used in the agents will show when you click on the cog on the top right of the tester. It will be divided by custom parameters created by you and system parameters.
This feature is useful when you want to test your webhooks and want to see how your parameters affect the flow of the agent.
Mimic a conversation in the tester
Sometimes the flow is influenced for example by the user's phone number, whether the agent was reached during of after hours, etc. Click on the little cog on the top right of the tester and fill in the parameter values that might have an effect on the outcome of the conversation.
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