How to create a new agent
Objective
Create, modify, customize, and deploy Vonage AI’s virtual agents.
Applies To
- Vonage AI Studio
Procedure
The Agents tab allows you to create, modify, customize, and deploy Vonage AI’s virtual agents. Agents are presented in a box view, allowing you to easily access the desired agent and get key information about it at a glance.
Each Vonage AI account can include an unlimited amount of agents, so you can create multiple experiences under one unified account.
To create your first virtual agent, click on the “Create Agent” button on the top right side of the screen.
If you have previously exported an agent to your device, you can also import an agent by clicking on "Import Agent" on the top right.
Step 1 - Just one click!
Click the "Create Agent" button on the top right. You will be prompted to select the agent type. Our platform accommodates voice- as well as text-based agents. Select "Telephony" for a voice-based flow, "WhatsApp" for a text-based WhatsApp integrated bot, SMS for a chatbot you can interact with using your mobile, and HTTP for a chatbot.
Step 2 - Add all relevant agent information
- Region: Choose whether your agent is being used in the US or in Europe. The region will ensure the agent's quick response time.
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Agent Name: You can give your agent a unique name that will reflect its purpose. The name doesn’t need to be a real human name, as it is meant for your eyes only.
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API Key: This shows your Nexmo account or subaccount key. Relevant only when you want to associate a phone number to your agent via the API dashboard.
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Language: Select the language of your agent. Once you choose a language, you won’t be able to change it for that specific agent. We currently support English, German, Hebrew and Spanish, Arabic, French, and Dutch in Alpha version - and many more languages to come in the near future.
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Select Voice (For voice agents only): Select the Voice of your agent. Depending on the language you chose previously, you can pick from different voices and accents in that language. You can add a sentence you would like to hear the agent speak in a particular voice - click play to listen.
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Time Zone: Choose the time zone that your agent will operate in. For example, if you build the agent in London, but it’s meant to be used in New York, it’s better to define the agent time zone as EST. All reports for the agent will be generated accordingly. You can change the time zone and the name of your agent at any time.
Step 3 - Pre-created template or starting from scratch?
You can choose to either create one from scratch or add a template agent to your account. If you choose to work on a template, you can still make changes and customize it accordingly.
Step 4 - And lastly, select if you want to start with an inbound or outbound agent
This can be either an inbound call or outbound call event, depending on whether you need your agent to make outbound calls or be called directly. You don’t have to settle on just one event type for your agent. Later on, you can add other events.
Step 5 - Go wild!
Now it is time for you to create your conversational flow - node by node.
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