VOIP/Video traffic disruption in UAE

Update - June 9th, 2023 at 6pm EDT, 10pm GMT (10pm UTC)

As originally reported in September 2022, our Video API service continues to be blocked by the local telecom regulators in the United Arab Emirates (UAE). 

According to the latest update to Vonage from the UAE telecom regulator, an exemption application that was submitted by Vonage is still under review. While restoring Video API access in the region continues to be a top priority for Vonage and we are diligently seeking a resolution, the local regulatory authorities maintain full discretion on timing of the approval.

We thank you for your patience. New updates will appear here as soon as they are available.

Update - March 20th, 2023 at 6pm EDT, 10pm GMT (10pm UTC) 

As originally reported in September 2022, our service has been blocked by the local telecom regulators in the United Arab Emirates (UAE).

The Vonage team continues to actively work with the relevant parties to restore access to Vonage Video APIs in the country. According to the latest update to Vonage from the UAE telecom regulator, an exemption application that was submitted by Vonage is still under review. While Vonage is diligently seeking a resolution, the UAE telecom regulator has full discretion on timing of the approval.

We thank you for your patience. New updates will appear here as soon as they are available.

Update - January 24th, 2023 at 6pm EST, 11pm GMT (11pm UTC)

The Vonage team continues to actively work with the relevant parties to restore access to Vonage Video APIs in the country. According to the latest update, the return of regular service will take longer than previously expected; with the current estimate now targeting the end of the first quarter of 2023.

We thank you for your patience. New updates will appear here as soon as they are available.

Update - December 2nd, 2022 at 6pm EST, 11pm BST (10pm UTC)  

The Vonage team continues to actively work with the UAE telecom regulatory authority to restore access to Vonage Video APIs in the country. According to the latest update, the return of regular service will take longer than previously expected; with the current estimate now targeting the first quarter of 2023.  

We thank you for your patience. New updates will appear here as soon as they are available.

Update - November 2nd, 2022 at 6pm EST, 11pm BST (10pm UTC)  

We are closely working with the telecom regulatory authorities in UAE to gain access back for our Vonage Video API customers in this region. Our teams are trying to speed up the process but it may take up to six weeks. This is part of the diligence process followed by the regulatory authorities. We will keep you posted in case of any further updates.

September 9th, 2022 

Due to local laws and regulations, VoIP and video services have been blocked by internet service providers in the United Arab Emirates since Sep 9th 2022, which may affect access to these services for some Vonage customers. 

Symptom

When using the Vonage VOIP or Vonage Video APIs, participants from UAE may fail to establish or join sessions.

Applies To

The users of Vonage VOIP and Vonage Video APIs who are joining in from UAE.

Resolution

We are working to resolve this issue as soon as possible. We will provide an update when there are any significant changes to this situation or when there is a permanent solution to reinstate these services.

Additional Information

If you have any questions in the meantime, please contact our Support Team