Are there countries where Vonage Video API does not operate?

Question

In which countries does Vonage Video API not operate?

Applies To

• Vonage Video API
• International Business
• Regional Restrictions

Answer

Vonage Video API is based in the United States. Therefore, it follows United States international business and commerce guidelines. This means we are restricted from operating in certain countries that are facing sanctions from the US government.

Currently, the list of restricted countries are as follows:

• Cuba
• Crimea
• North Korea
• Sudan
• Iran
• Syria

Currently, the list of restricted regions are as follows:

• Donetsk People's Republic of Ukraine
• Luhansk People's Republic of Ukraine
• Zaporizhzhia Oblast
• Kherson Oblast

Attempting to use Vonage Video API services in these countries and regions will surface a 1026 error and prevent your app from working.

As of the end of 2022 Vonage has made the decision to suspend business with customers in Russia and Belarus indefinitely.

New customers identified as having an IP address linked to these countries will receive an error message and no longer be able to create a new account/have access to their existing Vonage account/dashboard/services.