Question

The call has 3 users (agent, customer, supervisor). The supervisor call leg can only be heard by the agent and not by customer. The recording includes all 3 users. What is the best way to record just the agent and customer call legs?

Applies To

• Voice API 
• Call Recording

Answer

You can use multi-channel recording and manually remove the supervisor. This is the only way to remove the supervisor call leg in the recorded conversation and cannot be done at the point of recording.

Additional Information

Recording Audio Developer Documentation