Question

What are the different types of support packs available for Vonage API Services?

Do you offer Phone Support?

Applies To

• API Services
• Support Packs
• Phone Support

Answer

Vonage API Services support packs include, for all our customers, email and web support coverage. In addition, it also includes service status notifications, letting the customer know the current status of their requests, as well as access to our online knowledgebase database. 

For an additional price, our customers can upgrade to the Priority, Premium, or Premier support packs, providing options for chat support, phone support, designated support engineer, account manager, reviews, guidance, and metrics that help troubleshoot and maintain a reliable service.

For any questions related to your support plan, contact us at support@api.vonage.com. To upgrade to a paid support plan, please contact our Sales Team.

Additional Information

API Services - Support Packs