Question

Why do I fail to reset my password and get a 401 error when clicking the "Reset my password" link?

Applies To

• Customer Dashboard

Answer

The 401 Unauthorized error happens when you try reusing the reset password link. You may only click the link once, but if you have installed some network antivirus that examines the link before you click it, the link will be invalidated. Please disable the antivirus on your computer and try resetting the password again.